Context Setting

Tiburon Strategic Advisors, a market research & strategy consulting firm serving a wide variety of financial institutions and investment managers, hosts a series of client-only CEO conferences called the Tiburon CEO Summits. Tiburon CEO Summit XVI was held this week in New York, NY. Over 125 senior industry executives took two days out of their busy schedules to participate. Tiburon Managing Principal Chip Roame opened CEO Summit XVI by addressing the state of the financial services industry.

Tiburon Managing Principal Chip Roame opens Tiburon CEO Summit XVI by addressing the state of the financial services industry

Tiburon CEO Summit XVI Welcome

Tiburon CEO Summits Vision, Tiburon Core Business Services, & A Brief Introduction

Mr. Roame summarized the Tiburon CEO Summits vision and outlined the firm's core business services, taking a few moments to thank the Tiburon CEO Summit XVI speakers & sponsors:

  • Tiburon's CEO Summits were created in 2001 after Mr. Roame noted the lack of CEO-level interaction across traditional industry lines and yet saw the consistency of issues being addressed by these same executives
    • Tiburon's CEO Summits have evolved from a just a handful of industry colleagues meeting in Tiburon to 100+ CEO-level Tiburon clients attending two day conferences at the Ritz Carlton Hotel in San Francisco, CA & New York, NY
    • Mr. Roame reiterated the two themes of all Tiburon CEO Summits - Challenging Conventional Wisdom & Maintaining a Consumer Orientation
  • Tiburon's core businesses include Research Reports & Research Report Access Program, Market Seminars & Conference Speeches, Market Research & Strategy Consulting Projects, & Advisory Board Roles
    • Tiburon conducts extremely detailed research to support critical, strategic consulting assignments for its financial services industry clients, including to summarize & organize recent industry media coverage, incorporate proprietary learnings from Tiburon’s benchmarking tools, review & incorporate learnings from all key industry firms’ web sites, conduct detailed news searches to round out company views, seek out research & analyst reports to compare and further develop findings, & solicit opinions from Tiburon’s executive program members
    • The core of all Tiburon research reports is the body of the report, with outlines typically including sections on market history, market definition, market growth, key issues, leading firms, market segmentation, distribution opportunities and/or product usage, future predictions, & two appendix sections covering key participants & key service providers
    • Mr. Roame suggested that Tiburon executes projects from a top down perspective, working closely with its clients' top executives
  • Mr. Roame introduced Tiburon CEO Summit XVI's nine terrific guest speakers, including Jud Bergman (CEO, Envestnet Asset Management), Jessica Bibliowicz (CEO, National Financial Partners), Mark Casady (CEO, LPL Financial Services), Kip Condron (CEO, Axa Financial), Jeffrey Dunham (CEO, Dunham & Associates Investment Counsel), Ken Fisher (CEO, Fisher Investments), Roger Ibbotson (Professor, Yale University; Chairman, Zebra Capital Management; & Former CEO, Ibbotson Associates), Scott Powers (CEO, State Street Global Advisors), & Paul Stevens (CEO, Investment Company Institute)
  • Mr. Roame then thanked the Tiburon CEO Summit XVI sponsors, including Advisor Software, Envestnet Asset Management, Fiserv (Fiserv Investment Services), Foliofn (Foliofn Institutional), JCPR, LPL Financial, Mass Mutual Financial Group, Natixis (Natixis Global Associates), PNC Financial (PNC Global Investment Servicing), Rafferty Holdings (Direxion Funds), State Street Corporation (State Street Global Advisors), TD Ameritrade (TD Ameritrade Institutional), The Bank of New York Mellon Corporation (Pershing Advisor Solutions), & The Charles Schwab Corporation (Schwab Institutional) whose financial support allow the CEO Summits to be held at the Ritz Carlton Hotel and attendance to be open to 100+ CEOs

State of the Financial Services Industry

Year-End 2007 Recollection: Winning Products & Channels

Mr. Roame introduced his presentation with a brief overview of the recent past, discussing such factors as consumer wealth, the retirement issue, leading & growing products, the state of the channels, and a mention of the increasing role of global markets:

  • The ratio of consumer household financial assets had been relatively stagnant since 2002, with investable assets accounting for two-thirds of all financial assets
  • Baby boomers were still not saving the traditional way in 2007, maintaining negative saving rates from 2005 & 2006
  • Life expectancy was becoming a problem, but consumers, and especially baby boomers, had lots of assets in retirement plans & houses that they could liquidate to retire
  • Mutual funds were the dominant investment product and mutual fund net flows still led those of other investment products
  • Target date mutual funds had become the industry darling and were gathering assets quickly
  • Exchange traded funds had become the most significant product development since mutual funds in the 1940s
  • Hedge funds had gathered over $2.0 trillion assets, more than SMAs & ETFs combined
  • The wirehouses and retail banks controlled almost two-thirds of all consumer investable assets
  • And for investment management firms, non-US mutual funds assets under management had surpassed those of US mutual funds

2008-2009 Credit Crisis: Consumer & Industry Impacts

With the table set, Mr. Roame then discussed the events of the last year, presenting some high-level Tiburon research findings:

  • And then came the credit crisis, with lots of parties to share the blame, including consumers who took out loans they were unable to handle, commercial banks who created sub-prime & no-documentation processes, mortgage brokers who paid huge agent incentives to close any transaction, & investment banks who created & sponsored complex mortgage backed derivative products
  • The stock markets all declined sharply in 2008, with the indices being down 31% to 41%
  • And then came the government's help... All five of the larges US government bailouts have been of financial services companies, wiht four happening in 2008, including the Economic Stabilization Act, and the bailouts of Fannie Mae & Freddie Mac, AIG, and Bear Stearns
  • The average American worker lost one-quarter of his or her 401k retirement plan savings in 2008
  • Consumer households lost $2.0 trillion in real estate equity since 2006, down to $8.9 trillion, with home equity levels falling to 43%, which is the lowest number on record
  • In aggregate, consumer household net worth fell $11.0 trillion in 2008 to $52.0 trillion
  • And the number of consumer households with over $1.0 million net worth declined almost 30% in 2008 to 6.7 million
  • There have been several dramatic financial service industry impacts as a result, including huge AUM drops, 325,000 jobs lost worldwide since 2007, $680 billion of losses & write-offs in US firms alone, and investment manganager margins dropping from 40% to 25%
  • Actively managed equity mutual funds had net outflows of $238 billion in 2008 after years of positive net flows
  • Hedge fund assets ended 2008 at $1.3 trillion having peaked at $1.8 trillion mid-year
  • Financial institutions' capital raises have just offset their losses & write downs
  • Retail banks have had the highest market capitalization loss by percentage in the financial services industry at negative-63%
  • Bank of America & Merrill Lynch, Citigroup, AIG, Wells Fargo & Wachovia, and JP Morgan Chase, Washington Mutual, & The Bear Stearns Companies all lost over $100 billion of market capitalization since October 2008
  • As a result of recent events, consumers are skeptical of the financial services industry, with three-quarters believing that Bernie Madoff type behavior is common
  • Investors are increasingly going to court to seek resolution, filing 210 class action lawsuits alleging securities fraud, up almost 100% since 2006, half of such against financial institutions

2009 & Beyond: New Industry Trends & Directions

Clearly the industry stands at a crossroads, so Mr. Roame then addressed the future of products & services and the market & distribution channels that will deliver them:

  • Investment products will likely move from complex, risky, & high fees to more simple, risk averse, & sustainable products. Fading products might include closed-end funds, mortgage related products, & securitized products. Those with unclear futures include credit funds, distressed debt funds, & real estate funds. Those products that look like they might emerge as winners include individual equities & bonds, CDs, 40 act structures, and ETFs & Active ETFs
  • For example, while ETF assets declined from $608 billion to $578 billion in 2008, net flows into ETFs increased to $178 billion, up 20% since 2007
  • And while 2008 investment returns depressed ten year hedge fund investment returns, those returns are still positive, unlike the long-only world
  • The most highly ethical and value-added markets & distribution channels are likely to gather the greatest assets. Fading channels might include wirehouses, investment bankers, & investment consultants. Those with inclear futures might include define contribution plans, retail banks, & discount brokers. Those channels that look like they might emerge as winners include online financial services, independent reps, & fee-based financial advisors
  • On one hand, the major investment banks have gone bankrupt, been acquired, or converted to banks
  • Goldman Sachs Group's employees have seen their earnings plummet, with an average of $357,000 in 2008, down 50% since 2007
  • Almost all wirehouse clients say that they intend to take money away from their brokers
  • Meanwhile, fee-based financial advisors' big three custodians have brought in more new assets since the beginning of 2007 than the big four wirehouses, and The Charles Schwab Corporation's 5,500 fee-based financial advisors have brought in more assets than even Merrill Lynch's 16,690 brokers since the beginning of 2007
  • Retail banks will be the most aggressive acquirers because they are the largest institutions and financial institutions buyouts are likely to grow significantly from just 13% of all buyouts

Tiburon CEO Summit XVI Kick-Off

Tiburon CEO Summit Guest Speakers Introduction & Agenda Highlights

Tiburon CEO Summit XVI features a Current Events Panel, with panelists including Chuck Baldiswieler (Trust Company of the West), John Cammack (T. Rowe Price Group), Steve Deschenes (Mass Mutual Financial Group), John Murphy (Oppenheimer Funds), & Steve Wallman (Foliofn)

Guest speaker highlights include:

  • Mark Casady (LPL Financial)
    • Opportunity for independent model has never been greater
    • Different investors emerging from the economic crisis
    • Importance of scale
    • Changing Regulatory Landscape
  • Kip Condron (Axa Financial)
    • Disadvantage for federal relief
    • Public policy to create savings incentives
    • In-plan guarantees
    • Life insurers consolidation
  • Scott Powers (State Street Global Advisors)
    • Modern portfolio theory questioned
    • Liability driven investment strategies receiving attention
    • Hedge funds-of-funds disappointed badly
    • Demand for absolute return strategies strong
    • Many considering hiring fewer managers with larger mandates
    • Pension plans significantly underfunded
    • Value of investment consultants being questioned
  • Ken Fisher (Fisher Investments)
    • Consumer focus
    • Core focus
    • Legal risks
    • Marketing effects
    • Service formalization
    • Reconsider employees
  • Roger Ibbotson (Yale, Zebra, & Ibbotson)
    • Hedge funds & altenatives golden years ended in 2007
    • Ten year returns still positive
    • Economy to fall in 2009
    • Stock market to see high volatility & high returns from lows
    • Hedge funds: more withdrawals in 2009
  • Paul Stevens (Investment Company Institute)
    • Systemic risk
    • Regulatory gaps
    • Capital markets regulation
    • Desire to increase coverage of 401k plans
    • Liquidity standards
    • Portfolio maturity limits
    • Enhanced credit analysis
    • Client procedures
    • Board suspension of redemptions
  • Jud Bergman (Envestnet)
    • Broken trust
    • Broken industry
    • Broken portfolios
    • Independents' objectivity
    • Independents' alignment
    • Independents' flexibility
    • Business impacts for product & platform providers
  • Jeffrey Dunham (Dunham & Associates Investment Counsel)
    • Performance (fulcrum) fees
    • Inside mutual funds
    • Financial advisor fees
  • Jessica Bibliowicz (National Financial Partners)
    • Lower employment, compensation, & contributions
    • Potential health care reform
    • Early recovery typical of insurance
    • Federal regulation of insurance
    • Intra wirehouse movement
    • Winning business from the wirehouses
    • Conserving cash
    • Helping firms

Other Tiburon CEO Summit XVI highlights include the Ask the Consumers, Ask the Advisors, & Ask the Gatekeepers panel discussions, as well as six break out sessions, including:

  • Modern Portfolio Theory
  • Break Away Brokers
  • Financial Advisor Technology
  • Retirement Income & the Impace of the Recent Credit Crisis
  • Alternative Investments
  • Distribution Insight that Works

A Closing Word: Tiburon CEO Summit XVII & Tiburon's Immediate Needs

Mr. Roame concluded his presentation with a mention of the eight guest speakers lined up for Tiburon CEO Summit XVII, including Jon Baum (The Dreyfus Corporation), John Calamos (Calamos Asset Management), Abby Joseph-Cohen (Goldman Sachs Group), Pete Kight (Fiserv), Steve Lockshin (Convergent Wealth Advisors), Andrew Rudd (Advisor Software & Barra), Steve Wallman (Foliofn), & Jim Weddle (Edward Jones & Company). He also mentioned immediate Tiburon needs, including hiring of principals & summer interns...