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Context Setting

Tiburon Strategic Advisors held Tiburon CEO Summit XIV last month in New York, NY. Over 125 senior industry executives attended and participated. Chip Roame (Managing Principal, Tiburon Strategic Advisors), Walt Bettinger (President, The Charles Schwab Corporation), Mike Byrum (President, Rydex Investments), Joe Deitch (CEO, Commonwealth Financial Network), John Hailer (CEO, Natixis Global Advisors), Joe Moglia (CEO, TD Ameritrade), John Murphy (CEO, Oppenheimer Funds), Bob Pozen (Chairman, MFS Investment Management), Ron Ryan (CEO, Ryan ALM), & Michael Steinhardt (Chairman, Wisdom Tree Investments) made general session presentations. The CEO Summit also included three client-oriented general session panel discussions, including the Ask the Consumers, Ask the Advisors, and Ask the Distributors panels. The topics presented in the general sessions were also discussed in-depth in three break-out sessions, structured around newsworthy topics. Tiburon's CEO Summits have become a unique forum for industry CEOs and leading strategy officers to gather and debate the future of the brokerage, investments, advice, and wealth management businesses. Tiburon's research serves as the foundation of the CEO Summits and all participants share views openly. To facilitate further information sharing, Tiburon provides a series of summaries like this one after each CEO Summit.

Break-Out Sessions

Tiburon CEO Summit Planning Committee member Tif Joyce (President, Joyce Financial Management) presents Tiburon research during a break-out session at Tiburon CEO Summit XIV

Three break-out sessions were held at the recently completed Tiburon CEO Summit XIV, allowing attendees to informally debate trends and business strategies. Each session included no more than twenty-five attendees, all CEO-level executives, promoting frank discussions on a wide variety of topics. Leading financial industry executives, including Tim Armour (Board Member, Janus Capital Group), Dennis Clark (CEO, Advisor Partners), Tif Joyce (President, Joyce Financial Management), Tom Lydon (President, Global Trends Investments), Scott MacKillop (President, Frontier Asset Management), Kevin Malone (President, Greenrock Research), Skip Schweiss (Chief Operating Officer, TD Ameritrade Trust Company, TD Ameritrade, TD Bank Financial Group), and Gib Watson (CEO, Prima Capital Management) facilitated the break-out sessions, ensuring that the discussions remained lively and focused on high-level topics.

Retirement Income Planning: Mixing Traditional Investment Products with New Guaranteed Income (Insurance) Products

Few topics are being addressed as frequently as the perceived retirement income challenge or savings crisis faced by two-thirds (or more) of the 76 million baby boomers as they near retirement. So what are the solutions? For a decade, annuities have been the most popular or obvious solution. Although they were outgrown substantially by mutual funds in the last decade, will the next decade be the era of annuities? This session was designed to allow participants to discuss retirement income planning solutions, including annuities, reverse mortgages, and the likely products in many firms' pipelines.

Tif Joyce (President, Joyce Financial Management) started the discussion by sharing his experience from helping clients facing retirement issues. “The key is to spend the time to create accurate expense and cash flow assumptions“, he said. “Unless they are sound, the retirement plan will not likely be effective and the products will not matter.” Some of the other key insights of the session included:

  • Retirement planning begins with accurately estimating a client’s expenses, especially related to homes, cars, children and tax expenses. Tif Joyce said that, "consumers, even sophisticated ones, routinely underestimate their retirement income needs- if you get that part of the equation wrong, then you're toast." One panelist from Tiburon CEO Summit XIV's Ask the Consumer panel commented that even after careful planning he is now paying 25% more than projected for his children's college tuition
  • There are two types of retirements: the endowment model, where the couple or individual live on real returns and the self-liquidating model, involving the consumption of capital during retirement. Annuitization is an appropriate strategy for the second category of retirement. Tif Joyce stated “the person with the most choices in retirement wins!”
  • Tif Joyce emphasized people do not know what is a reasonable amount to spend saying that, "retiree spending relative to the size of their nest egg is the whole ball game" Steve Deschenes (Chief Marketing Officer, Retirement Income Group, Mass Mutual Financial Group) added that, "the person with $500,000 knows they're not rich and acts accordingly- I worry about the person with $1-2 million overspending in retirement"
  • Why has the current generation of retirees been successful in retirement and has not needed annuities? Chuck Robinson (CEO, Robinson Retirement Resources) believes they are more frugal by nature than baby boomers. Apparently, boomers spend more than their parents as a result of easy access to easy credit via home loans and credit cards
  • Financial advisors need to not just present data, but give probabilities and images of how life will be in the future if the investor does not change their behavior now. John Cammack (Head, Third-Party Distribution, T. Rowe Price Group) said that, "behavioral alpha is the most important variable" and recommended Richard Thaler's book Nudge
  • Most baby boomers will address their funding shortfall through a several ways, including extending their career or part-time work, annuities, and reverse mortgages
  • On working, many baby boomers will choose or be forced to continue working part-time and phase into retirement, with the transition from full-time employment to full retirement taking several years
  • On annuities, Brian Reid (Chief Economist, Investment Company Institute) discussed how things are done in the United Kingdom saying that, "75% of their version of social security is required to be annuitized - no matter what, you can't screw it up"
  • On reverse mortgages, CEO Summit XIV Sponsor Genworth Financial recently invested in the reverse mortgage space by purchasing Hanson McClain's Liberty Reverse Mortgage company to serve some baby boomers with their largest retirement asset
  • Brian Reid is confident that the financial services can help those nearing retirement to have a more sustainable retirement. Innovation and incremental changes in tools, services and products can make a positive difference

    Brian Reid (Chief Economist, Investment Company Institute)

Chip Roame (Managing Principal, Tiburon Strategic Advisors) closed the session by summarizing Tiburon’s view that, “the pending liquefaction and retirement income challenge will make this a great time to be a financial advisor, at least for the next two decades. But the industry needs to innovate in this area over the next two decades as baby boomers retire”

Unified Managed Account Programs:

Unified managed accounts (UMAs), multiple style portfolios and separately managed accounts are fee-based products that have grown rapidly in recent years. Unified managed accounts, the newest of these offerings, have grown particularly rapidly. Scott MacKillop (President, Frontier Asset Management), Kevin Malone (President, Greenrock Research), and Gib Watson (President, Prima Capital) facilitated a breakout session to discuss these products and their expected impact on the financial services marketplace in the coming years. Some of the key take-aways of the session included:

  • On the technology side, Mike Gianoni (Executive Vice President, Check Free Investment Services, Check Free Corporation, Fiserv) said that, “the significant capital invested in its Check Free APL system has resulted in a significantly more efficient and error-free transaction experience” allowing Check Free to become a dominant player in the area of providing back office systems to the fee-based product industry, specifically Mike Gianoni stated that "the annual growth rate for unified managed accounts on the Check Free system is 65%"
  • Scott Welch (Senior Managing Director, Investment Research & Strategy, Fortigent, Lydian Trust Company) stated that, "The growth of unified managed accounts can be attributed to a number of factors. First, clients benefit because the paperwork associated with starting up and maintaining an account is much easier and more streamlined, since multiple products (mutual funds, separate accounts, ETFs, etc.) can be combined and managed in a single account and unified managed accounts are also easier for the financial services firms to administer"
  • Scott MacKillop (President, Frontier Asset Management) stated that, "another benefit of unified managed accounts is that they unify and centralize the asset allocation, due diligence and portfolio management functions. This gives financial services firms greater control over what their advisors offer to the investing public and may improve the quality of what is offered"
  • Gib Watson (President, Prima Capital) pointed out that there are an increasing number of managers who will give up their models for use in unified managed accounts. This trend gained momentum after Merrill Lynch announced its intention to emphasize model-based separate account management in its separate account programs
  • Kevin Malone (President, Greenrock Research) cautioned that there are still many managers that will not work within the unified managed accounts framework because they do not want to give up their investment ideas for use in model portfolios or because they view trading as part of the value they add
  • Scott MacKillop also pointed out that there may be some performance differences between portfolios managed in the unified managed accounts environment and those managed directly by the managers, but it does not appear that these differences are significant from the investor’s perspective. He also pointed out that unified managed accounts may limit the ability of managers to provide tax-sensitive management, since the managers are not in direct contact with the client and do not have access or visibility to client accounts
  • The group seemed to reach consensus that unified managed accounts would continue to play a significant role in the growth of the fee-based product industry

Chip Roame (Managing Principal, Tiburon Strategic Advisors) closed the session by saying that, “all is slowly sorting out in the fee-accounts market; unified managed accounts are the product that should have existed all along. Separately managed accounts and mutual funds both play useful purposes in client portfolios”

RIAs: Is the Market Really Growing in Numbers? If so... Where are they Coming from & Where are they Going?

There is a perception that the registered investment advisor (RIA) market is growing fast in its number of advisors. If so, where are they coming from? Is there a substantial number of break-away brokers from the wirehouses, insurance agents from the captive insurance firms, or bank trust officers from the banks? Or is the flow really made up of existing independent reps registering their own RIAs and/or CPA firms adding such capabilities? This session was designed to allow participants to discuss their understandings of where RIAs are coming from and with what firms (custodians, broker/dealers, or otherwise) they are then working. Some of the other key take-aways of the session included:

Tiburon CEO Summit XIV Ask the Distributors panelist Mark Tibergien (CEO, Pershing Advisor Solutions, Pershing, The Bank of New York Mellon Corporation)

  • The group debated why the number of RIAs is so low relative to the hype and the opportunity. Everyone agreed that RIAs are enjoying a higher level of client satisfaction and they are growing at a faster rate than their competition at the wirehouses. The consensus though was that the wirehouses, regional broker/dealers, and independent broker/dealers have increasingly adopted the RIA model, stemming the flow of personnel. For example, all of the major broker/dealers now offer fee-based advisory services, open architecture products, separately managed accounts, and exchange traded fund wrap accounts, all of which begin to blur the line between RIA and traditional wirehouse broker offerings
  • How many RIAs are going fee-only and dropping their FINRA licenses? Chip Roame (Managing Principal, Tiburon Strategic Advisors) said that, "there is really no substantial growth in the number of RIAs at the major custodians—Schwab, Fidelity, TD Ameritrade, Pershing—in the last few years"
  • Wirehouses are seeing some departures, mainly in the form of teams going to fee-only. This is partly because reps at wirehouses are forming teams of producers. The teams that do go the fee route tend to be the larger, more successful ones. Some go the IBD route, some go RIA fee-only
  • Migration has also not been great in terms of number of RIA firms, i.e. registrations, but there are a lot of brokers moving into existing fee-compensated firms. Thus the number of firms isn’t going up but the existing firms are getting larger in terms of clients, assets, and partners/staff. Tiburon research shows there are about 40,000 RIA partners out there today
  • The other observation made by the group was the difficulty faced by successful brokers considering going independent (as well as the substantial upfront fees they can collect by moving from one firm to another). Many brokers are ill equipped to manage businesses and see the prospect of doing so to be daunting. In addition, the decision seems to be a wash in terms of ultimate compensation as the successful brokers are garnering better deals than mid and low performing brokers. The group acknowledged that the decision for successful brokers to leave a wirehouse and go independent is more an emotional decision verses and economic one. Earlier in the day one panelist on the Tiburon CEO Summit XIV Ask the Advisor panel commented on going independent saying that, "it's scary to go independent because you do not have a compliance department behind you and you become a target out there"
  • The number of captive advisors has remained pretty stable for years at around 90,000 as Tiburon research shows that about 80% of wirehouse defections are to another wirehouse, not to IBDs or fee-only custodians
  • But in the end, consumers really don’t know the difference between brokers and advisors, between the sales model and the fiduciary model or care how an advisor is compensated—just that they trust him/her and feel taken care of

Chip Roame (Managing Principal, Tiburon Strategic Advisors) closed the session by saying that, "the fee-based financial advisor market is fascinating, but quite confusing and filled with inaccurate data. For instance, if Schwab has streamlined the bottom 20% of its clients for each of the past ten years, then that’s 10,000 RIAs out there or is the data inaccurate?

Upcoming Tiburon CEO Summit XV: October 14-15, 2008

Tiburon CEO Summit XV will be held October 14-15, 2008 in San Francisco, CA at the Ritz Carlton Hotel. The meeting will start at 7:45am on Tuesday, October 14, include a group dinner that night at Servino's in Tiburon, and finish at 5:00pm on Wednesday, October 15. There are almost twenty

planned sessions. Along with Tiburon's Managing Principal Chip Roame, guest speakers will include Keith Banks (President, Global Wealth & Investment Management, Bank of America Corporation), Bruce Bond (CEO, Power Shares), Rich Brueckner (CEO, Pershing), Bill Hambrecht (CEO, WR Hambrecht & Company), Norm Malo (CEO, National Financial Services Corporation), Joe Mansueto (CEO, Morningstar), Joel Marks (Vice Chairman, Advanced Equities Financial Corporation), Don Putnam (Managing Partner, Grail Partners), & Michael Sapir (CEO, Pro Fund Advisors). Click here for more details on the upcoming Tiburon CEO Summit XV. Follow on links will include the tentative invitee list, tentative meeting agenda, and details on hotels & other logistics.

2009 Tiburon CEO Summits

Tiburon will continue to hold semi-annual CEO Summits in the spring and fall of 2009. Dates are April 9-10 2009 (New York, NY) and October 7-8, 2009 (San Francisco, CA). Spring 2009 speakers will include Jud Bergman (CEO, Envestnet Asset Management), Jessica Bibliowicz (CEO, National Financial Partners), Kip Condron (CEO, Axa Financial), Ken Fisher (CEO, Fisher Investments), Roger Ibbotson (CEO, Ibbotson Associates), Paul Stevens (CEO, Investment Company Institute), Jim Weddle (Managing Partner, Edward Jones & Company), and others to be announced soon.

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Tiburon Strategic Advisors

Tiburon Strategic, based in Tiburon, CA, was formed in 1998 to offer market research & strategy consulting services to all types of financial institutions and investment managers:

  • The firm has served over 300 corporate clients and completed over 1,100 projects since its founding, and today, its knowledge base includes mutual fund distribution, separately managed account programs, alternative investments, wealth management, insurance products, banking services, the fee-only financial advisor market, the CPA firm market, the family office market, and various international markets.
  • Tiburon holds a series of CEO Summits semi-annually for its executive-level clients. The next CEO Summit is scheduled for October 14-15, 2008 (San Francisco, CA) at the Ritz Carlton Hotel in San Francisco, CA. 2009 dates are April 9-10, 2009 (New York, NY), and October 7-8, 2009 (San Francisco, CA). Attendance is by invitation only and attendance at each Summit is limited to 100 senior industry executives. Visit the CEO Summits section of Tiburon's web site for details on current and past CEO Summits, including attendee lists, meeting agendas, and highlights. Please contact Tiburon's Managing Principal Chip Roame at CRoame@TiburonAdvisors.Com or (415) 789-2541 if you are a Tiburon client and have an interest in attending a future Tiburon CEO Summit.
  • Tiburon has published forty-one ~300-400+ page research reports, which offer detailed analyses of growing business segments; each is available for $5,000; these reports can be ordered by contacting Sarah Sage at SSage@TiburonAdvisors.Com or (415) 789-2540.
  • Tiburon offers an annual research report retainer service, whereby dozens of clients receive all Tiburon reports published within a year for $25,000; clients can subscribe to Tiburon's 2008 Research Report Retainer by contacting Sarah Sage at SSage@TiburonAdvisors.Com or (415) 789-2540.
  • Tiburon also offers a database access program, whereby it shares its 300,000+ person industry executives contacts database with dozens of clients for $25,000 per year (distributed quarterly); clients can subscribe to Tiburon's Database Access Program by contacting Sarah Sage at SSage@TiburonAdvisors.Com or (415) 789-2540.
  • Tiburon offers thirteen online business benchmarking tools that are available to all types of financial advisors in an effort to help them benchmark their business practices and build more successful businesses. The sites include www.BrokerBestPractice.Com for wirehouse & regional brokers, www.FABestPractices.Com for fee-only financial advisors, www.IndependentRepBestPractices.Com for independent reps, and www.PrivateBankerBestPractices.Com for private bankers. Almost 5,000 advisors have used these tools. By completing one of the online surveys, financial advisors can access a FREE copy of the relevant comprehensive Tiburon research report, which summarizes and analyzes the collective results.
  • Tiburon's weekly research releases, like this one, are emailed for free to interested industry executives, media representatives, conference planners, and individual financial advisors. Over 55,000 industry executives now receive these releases. Feel free to sign up to receive future research releases at Tiburon's web site (www.TiburonAdvisors.Com) if this release was passed to you by a colleague and you would like to receive them directly in the future.
  • Tiburon plans to expand its workforce in 2008-2009. Specifically, the firm plans to add two-to-three incremental principals (the most senior role at the firm) and several more research managers in 2008-2009.
  • Tiburon has built three executive programs (CEOs-in-Residence, Financial Advisor Roundtable, and Consulting Fellows) in an effort to bring the experiences of additional senior level industry executives to Tiburon clients. Feel free to contact any of the members of Tiburon's executive programs directly or ask that they be included in any ongoing TiburonTiburon has built three executive programs (CEOs-in-Residence, Financial Advisor Roundtable, and Consulting Fellows) in an effort to bring the experiences of additional senior level industry executives to Tiburon clients. Feel free to contact any of the members of Tiburon’s executive programs project.

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